We accept 7-day returns or exchanges on most unused items in original condition, including packaging and tags.

Final Sale: All Furniture, bath, beauty, and personal care items. This includes shower curtains.

Store Credit Only: Rugs, art, mirrors, and lighting. 10% re-stocking fee applies.

Refunds will be issued to the original payment method, exchanged for other products, or loaded onto a gift card for store credit, which never expires.

Shipping costs are non-refundable, and customers are responsible for return shipping or delivery fees. International duties and customs charges are also non-refundable.

Refunds usually appear in 2–3 days (up to 7).

Most items are packed + shipped same day. However, being a very small team, online orders may take up to 2 days to process. Please leave a note if you are trying to meet a specific deadline. Thank you for your patience!

Shipping costs are non-refundable on all returns or exchanges.

We are not responsible for lost or stolen packages once marked delivered by USPS or UPS. If this happens, please file a claim directly with the carrier.

For damages caused by negligence, Candid will replace or refund the damaged item and shipping with full photo documentation from the buyer. For damages caused by the shipping carrier, we will assist you in filing a damage claim.

We reuse all incoming vendor and dealer packaging on outgoing orders to reduce waste — this is intentional.

If you’d like gift wrapping, just add a note at checkout and we’ll make it pretty :)

Candid Home does not have an in-house delivery team, but can assist in securing external carrier shipping for you both locally and interstate across the USA.

Shipping cart price for large + fragile items will not be accurate due to Shopify's limitations. Email us with your address, desired item and shipping window for precise quotes: info@candidhome.co

All purchased items must be picked up within 7 days. After that, a $20/day storage fee applies.

Items not picked up within 30 days are considered forfeited unless we’ve given prior written permission.

Most Items may be borrowed overnight to try at home. Limit 4 items on any one memo unless specific permission is given.

A signed form with credit card and contact information must be completed in-store or via email before removing items.

Items must be returned to the store within 24 hours in like-new condition, or the card on file will be charged.

Designers receive 10% off furniture and vintage home goods with some exceptions for consigned goods.

This discount excludes all new vendor goods due to margins: candles, books, homewares, etc.

To request tax removal, submit a valid resale certificate to info@candidhome.co

We offer up to 7-day rentals of vintage furniture and home accessories for local Los Angeles production studios. New vendor goods are not available to rent in most cases.

Rental fee: 30% of the retail price. Rental costs are applied toward purchases made at the end of the 7 days.

We are always open to new artists, vendors, and vintage consignment pitches...

Looking to submit a product for sale at Candid Home? Please email us with photos, pricing and applicable information : info@candidhome.co

We cannot accept any in-person inquires, unless a prior appointment is made. Email is always the first step.

Candid Home is committed to maintaining an accessible website that meets WCAG guidelines.

We welcome your feedback at info@candidhome.co