FAQ

RETURN POLICY

WE ACCEPT 7 DAY RETURNS OR EXCHANGES FOR MOST UNUSED ITEMS IN ORIGINAL SELLABLE CONDITION INCLUDING PACKAGING + TAGS.

ALL FURNITURE IS FINAL SALE. RUGS, ART, MIRRORS AND LIGHTING ARE STORE CREDIT ONLY. THESE ARE DUE TO THE STORE RE-DECORATION REQUIRED. STORE CREDIT ONLY POLICY APPLIES IMMEDIATELY UPON SALE, THERE IS NO ALLOWANCE FOR ITEMS NOT YET PICKED UP/DELIVERED.

BATH, BEAUTY, AND PERSONAL CARE ITEMS ARE ALL FINAL SALE.

RETURNS WILL BE REFUNDED TO ORIGINAL PAYMENT METHOD EITHER IN STORE OR VIA OUR WEBSITE CANDIDHOME.CO...OR EXCHANGED FOR PRODUCTS EQUAL TO THE ORIGINAL VALUE SPENT. ALTERNATELY THE RETURN VALUE CAN BE LOADED ONTO A GIFT CARD FOR STORE CREDIT WHICH WILL NOT EXPIRE. STORE CREDIT WILL BE ISSUED ON A GIFT CARD.

FOR RETURNS + EXCHANGES, SHIPPING COSTS WILL NOT BE REFUNDED IF THE ITEM HAS SHIPPED. THE BUYER MUST PAY FOR ANY RETURN SHIPPING/DELIVERY COSTS/FEES. INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS AND DUTIES, THESE WILL NOT BE REFUNDED.

REFUNDS WILL APPEAR IN BUYER'S ACCOUNTS BETWEEN 1-7 DAYS... IT GENERALLY HAPPENS WITHIN 2-3. CONTACT US AT INFO@CANDIDHOME.CO IF YOU DO NOT SEE YOUR FUNDS.

STORAGE

ALL PURCHASED ITEMS MUST BE PICKED UP WITHIN 7 DAYS, AFTER WHICH THEY WILL BEGIN TO ACCRUE A $20 PER DAY STORAGE FEE. THIS IS DUE TO THE STORE BEING SMALL, WITH MINIMAL STORAGE.

ITEMS NOT PICKED UP WITHIN 30 DAYS WILL BE CONSIDERED FORFEITED BY THE CUSTOMER UNLESS PRIOR WRITTEN PERMISSION HAS BEEN GIVEN BY US.

SHIPPING AND HANDLING

CANDID HOME IS A TINY TEAM OF ONLY 2 PEOPLE AND THINGS CAN GET A LITTLE BACKED UP WHEN ITS BUSY. HENCE, ONLINE ORDERS MAY TAKE UP TO 3 DAYS FOR PROCESSING. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING VERY MUCH.

FOR RETURNS + EXCHANGES, SHIPPING WILL NOT BE REFUNDED IF THE ITEM HAS SHIPPED. THE BUYER MUST PAY FOR RETURN SHIPPING/DELIVERY COSTS.

WE ARE NOT RESPONSIBLE FOR ANY PACKAGE LOSS OR THEFT ONCE YOUR PACKAGE HAS BEEN MARKED DELIVERED VIA USPS OR UPS. YOU WILL NEED TO GO THROUGH THE CLAIMS PROCESS, AS WE WOULD HAVE TO WERE OUR PACKAGE STOLEN.

PACKAGING

WE REUSE ALL OF OUR INCOMING VENDOR AND DEALER PACKAGING, SO IF YOUR ORDER DOESN’T LOOK PERFECT AND IS A BIT MIS-MATCHED, IT’S ON PURPOSE. WE DO WHAT WE CAN TO REDUCE WASTE AS MUCH AS POSSIBLE.

IF YOU'D LIKE SPECIFIC GIFT WRAPPING, PLEASE INDICATE THAT IN YOUR ORDER NOTES AND WE'LL MAKE IT PRETTY!

STUDIO RENTALS

WE OFFER LOCAL LOS ANGELES PRODUCTION STUDIOS UP TO 7 DAY RENTALS FOR ALL OF OUR VINTAGE FURNITURE AND HOME ACCESSORIES. OUR RENTAL FEE IS 30% OF THE RETAIL PRICE OF THE ITEMS BORROWED. RENTAL COSTS CAN BE APPLIED TO ANY PURCHASES MADE AT THE END OF THE 7 DAYS.

OVERNIGHT MEMOS 

ITEMS MAY BE TAKEN HOME TO TRY AT HOME OVERNIGHT VIA OUR MEMO PROGRAM. A FORM MUST BE COMPLETED IN STORE OR VIA EMAIL WITH FULL CC INFORMATION + CONTACT INFO BEFORE REMOVING ITEMS FROM THE STORE. ITEMS MUST BE RETURNED WITHIN 24 HOURS IN PERFECT SELLABLE CONDITION OR A FEE WILL BE CHARGED. 

DESIGN DISCOUNT + RESALES

DESIGNERS WILL RECEIVE A 10% DISCOUNT ON ALL FURNITURE AND HOME GOODS, EXCLUDING PERSONAL CARE ITEMS, CANDLES, BOOKS, PAPER GOODS, BAGS AND SMOKING ACCESSORIES.

TO REMOVE TAX, DESIGNERS MUST SUBMIT A VALID COPY OF THEIR RESALE FORM TO INFO@CANDIDHOME.CO TO GET ON FILE. 

ACCESSIBILITY

CANDID HOME IS COMMITTED TO PROVIDING AN ACCESSIBLE WEBSITE THAT IS USABLE TO ALL. WE HAVE RE-CODED THE SITE AS OF JUNE 2023, AND ARE CONSISTENTLY MONITORING OUR UPDATES TO MATCH THE NEWEST ACCESSIBILITY GUIDELINES VIA WCAG. WE WELCOME ANY FURTHER FEEDBACK VIA EMAIL AT INFO@CANDIDHOME.CO :)