FAQ:

INTERIOR DESIGN:

WE OFFER FULL SERVICE INTERIOR DESIGN FOR RESIDENTIAL + COMMERCIAL PROJECTS LARGE AND SMALL. 1 HOUR IN HOME CONSULTATIONS AVAILABLE FOR $100. INQUIRE VIA EMAIL AT INFO@CANDIDHOME.CO.

STUDIO RENTALS:

WE OFFER LOCAL LOS ANGELES PRODUCTION STUDIOS UP TO 7 DAY RENTALS FOR ALL OF OUR VINTAGE FURNITURE AND HOME ACCESSORIES. OUR RENTAL FEE IS 30% OF THE RETAIL PRICE OF THE ITEMS BORROWED. RENTAL COSTS CAN BE APPLIED TO ANY PURCHASES MADE AT THE END OF THE 7 DAYS.

RETURN POLICY:

WE ACCEPT 7 DAY RETURNS OR EXCHANGES FOR UNUSED ITEMS IN ORIGINAL SELLABLE CONDITION INCLUDING PACKAGING + TAGS. BEAUTY AND BATH PRODUCTS ARE NOT AVAILABLE TO RETURN OR EXCHANGE.
RETURNS WILL BE REFUNDED TO ORIGINAL PAYMENT METHOD EITHER IN STORE OR VIA OUR WEBSITE CANDIDHOME.CO...OR EXCHANGED FOR PRODUCTS EQUAL TO THE ORIGINAL VALUE SPENT. ALTERNATELY THE RETURN VALUE CAN BE LOADED ONTO A GIFT CARD FOR STORE CREDIT WHICH WILL NOT EXPIRE. FOR RETURNS + EXCHANGES, SHIPPING COSTS WILL NOT BE REFUNDED IF THE ITEM HAS SHIPPED. THE BUYER MUST PAY FOR ANY RETURN SHIPPING/DELIVERY COSTS. REFUNDS WILL APPEAR IN BUYER'S ACCOUNTS BETWEEN 1-7 DAYS... IT GENERALLY HAPPENS WITHIN 3. CONTACT US AT INFO@CANDIDHOME.CO IF YOU DO NOT SEE YOUR FUNDS.

STORAGE:

ALL PURCHASED ITEMS MUST BE PICKED UP WITHIN 7 DAYS, AFTER WHICH THEY WILL BEGIN TO ACCRUE A $10 PER DAY STORAGE FEE. ITEMS NOT PICKED UP WITHIN 30 DAYS WILL BE FORFEITED BY THE CUSTOMER.

SHIPPING AND HANDLING:

CANDID HOME IS COMPLETELY OWNER RUN AND OPERATED. ONLINE ORDERS TAKE UP TO 3 DAYS FOR PROCESSING. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING VERY MUCH. FOR RETURNS + EXCHANGES, SHIPPING WILL NOT BE REFUNDED IF THE ITEM HAS SHIPPED. THE BUYER MUST PAY FOR RETURN SHIPPING/DELIVERY COSTS.

PACKAGING:

WE REUSE ALL OF OUR INCOMING VENDOR AND DEALER PACKAGING, SO IF YOUR ORDER DOESN’T LOOK PERFECT AND IS A BIT MIS-MATCHED, IT’S ON PURPOSE. WE DO WHAT WE CAN TO REDUCE WASTE AS MUCH AS POSSIBLE.